Privacy Policy

TapTup ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes what data we collect, how we use and protect it when you use the TapTup platform, available on the website and in the mobile application.

By using our services, you agree to the terms of this Policy. If you do not agree, please discontinue use of the platform.

We may collect the following categories of personal data:

• Account data: name, surname, email address, phone number, password (encrypted).
• Profile data: avatar, bio, skills and services information (for providers), address, service area.
• Transaction data: orders, offers, amounts, dates.
• Communication data: messages sent through the built-in platform chat.
• Technical data: IP address, device type, browser, operating system, geolocation (if permitted).
• Usage data: pages visited, actions on the platform, timestamps.

Collected data is used for:

• Creating and managing your account.
• Enabling core platform features: posting orders, receiving offers, chat, ratings.
• Verifying provider identity.
• Sending notifications about order status and messages.
• Improving service quality and provider matching algorithms.
• Preventing fraud and ensuring security.
• Compliance with the laws of the Republic of Azerbaijan.

We do not sell your personal data to third parties. Data may be shared only in the following cases:

• Service providers: cloud storage, payment systems, analytics services operating under contractual obligations and required to maintain data confidentiality.
• Between transaction parties: the client and provider see the minimum necessary data about each other for a specific order.
• As required by law: when necessary to comply with legislation, court orders, or to protect TapTup's rights.

Your data is stored on secure servers using TLS/SSL encryption in transit and encryption at rest. We apply technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of data.

Data is retained for the duration of your account, and for the period required to meet legal obligations (generally no more than 5 years after the last activity).

Under applicable law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal restrictions).
• Withdraw consent to data processing at any time.
• Lodge a complaint with the data protection authority.

To exercise your rights, contact us at: privacy@taptup.az

We use cookies and similar technologies. Learn more in our Cookie Policy.

We may periodically update this Policy. For material changes we will notify you by email or via a platform notification. Continued use of the platform after such changes constitutes your acceptance of the updated Policy.

For questions regarding this Privacy Policy, contact us:

• Email: privacy@taptup.az
• Baku, Republic of Azerbaijan